Service Charter

By post, email or fax, library staff will:

• Respond within five working days of receipt or let you know when you will receive a final response and
• give you contact details for further queries.

By telephone, library staff will:

• Identify themselves by name, handle your call between the hours of 9am and 5pm each working day and
• return calls within one working day.

The library's Service Charter is part of Geoscience Australia's commitment to service. Discover more about Geoscience Australia's Service Charter.